Privacy Policy
Data Controller :
Phone : 04 74 33 83 09
Email adress : gotrex@gotrex.fr
This Privacy Policy applies to the entire go-steel.fr website, as well as its products and services. When you provide us with personal data as described in Section II below, you authorize us to collect, store, and use it:
- in order to fulfill our contractual obligations to you,
- based on our legitimate interest in processing your personal data (for example, for internal administrative purposes),
- or based on your consent, which you have the right to withdraw at any time, as described in this Privacy Policy.
I. GOTREX
Our Privacy Policy applies to all products, applications, and services offered by GOTREX, a limited liability company registered in France under Siret number 537 422 404 00021, with its registered office located at the following address: rue Bistanclaque – 38110 Cessieu.
II. How do we collect information?
Subject to applicable laws, we collect information about you or any third party whose information you provide to us when you:
- Register to use our website or services; this may include your name (or business name, if applicable), address, email address, and phone number. We may also ask you to provide additional information regarding your business and preferences;
- Place an order using our websites, apps, or services; this may include your name (or business name), address, and contact information (including phone number and email address) and payment details;
- Fill out online forms (including callback requests), download information such as white papers or other publications, or participate in any activity offered on the various interactive features available on our website, app, or service;
- Interact with us via social media;
- Provide us with your contact information when you register for or access any website, app, or service we provide, or when you update that information;
- And contact us offline, for example by phone, fax, text message, email, or mail.
We will also collect your data when you fill out only some of the required fields on our website and/or other online forms and/or when you abandon the form before completing it. We may use this data to contact you to remind you to provide the missing information and/or for marketing purposes.
We may also collect information from your electronic devices (including your mobile phones) and the applications used by you or your users to access and use any of our websites, applications, or services (for example, we may collect the identification number and type of the device used, geolocation and connection information, such as statistics regarding pages visited, traffic to and from the sites, the referring URL, advertising data, your IP address, your browsing history, and your web log information). We will ask for your prior consent before taking any such action. To this end, we may use cookies or other similar means (as described in Section V below).
Subject to applicable law, we may supplement the personal data we collect with information obtained from third parties who are authorized to share it; for example, information from credit institutions, information providers, or public sources (e.g., for the purpose of customer due diligence).
If you intend to provide us with personal data concerning a third party, it is your responsibility to ensure compliance with applicable data protection regulations, including your obligations regarding obtaining prior consent from the individuals whose personal data you provide to us. In this regard, in accordance with applicable regulations, you must have obtained the express consent of the data subject in advance and informed them of how we collect, use, disclose, and store their personal data, or invite them to read our Privacy Policy.
III. How do we use your data?
Subject to applicable laws, we collect and process your data for the following purposes:
- To provide any information and services you have requested, as well as the applications or services you have ordered;
- To compare information in order to verify its accuracy and corroborate it with third parties;
- To provide, maintain, protect, and improve the applications, products, services, and information you have requested from us;
- To manage and administer your use of the applications, products, and services you have requested us to provide;
- To manage our business relationship (for example, customer service and support activities);
- Monitor, measure, improve, and protect our content, website, applications, and services, and provide you with a personalized, high-quality user experience;
- Conduct internal audits of our websites, applications, systems, and services to test and improve their security and performance. Where applicable, we will anonymize any information used for such testing purposes;
- Provide you with any information we are required to share with you to comply with our regulatory or legal obligations;
- Contact you to ask if you would like to participate in our customer surveys (for example, feedback regarding your use of our apps, products, and services);
- Conduct joint tracking and statistical and comparative analysis in a manner that prevents the identification of you or any other individual;
- Send you targeted marketing messages or information that may be useful to you, based on your use of our apps and services;
- Deliver content and services in conjunction with third parties with whom you have a separate relationship (for example, social media providers).
This information will be retained and used for legal, regulatory, and anti-fraud purposes, as well as for the legitimate conduct of our business, for as long as permitted by law.
Our website and apps may contain technologies that allow us to:
- Verify specific information from your device or systems necessary for your use of the websites, applications, or services against our records to ensure that the websites, applications, or services are used in accordance with our Terms and Conditions and our end-user agreements, and to resolve any issues;
- Obtain information regarding technical errors or other issues related to our websites, apps, and services;
- Collect information regarding how you and other users utilize the features of our websites, apps, and services;
- Gather statistical information regarding the operating system and environment from which you access our apps or services.
You can manage your privacy settings in your browser or within our apps or services (where applicable).
IV. Sharing Your Information
We may share your personal data with:
- Third parties, when you have a relationship with such third parties and have consented to our sharing of information (for example, social media sites or other third-party application providers);
- Third parties, for marketing purposes;
- Any third party, in connection with existing or impending legal proceedings, provided that we are legally authorized to do so (for example, in response to a court order);
- Any third party, in order to comply with our legal and regulatory obligations, including legal or regulatory reporting as well as the detection or prevention of unlawful acts;
- And public authorities that we are required by applicable law to notify.
V. Your Rights Under the GDPR
If you reside in the European Union or in another region governed by comparable data protection laws, you have the following rights:
- The right to know how we use your data and the right to access your data;
- The right to request the correction or deletion of your data, as well as to restrict the processing of your data;
- The right to object to the processing of your data, for example for marketing purposes;
- The right to receive the data concerning you that you have provided automatically in a structured, commonly used, and machine-readable format, or to have it sent directly to another company, if technically feasible (“data portability”);
- When you yourself have consented to the processing of your data, the right to withdraw your consent in accordance with legal or contractual limitations;
- The right to object to any decision based on the automated processing of your personal data, including profiling;
- And the right to file a complaint with the supervisory authority responsible for data protection matters (CNIL).
If you request a copy of your data, you may be required to pay a fee, if applicable.
If we hold incorrect information about you or if your contact details have changed, please let us know so that we can correct them and update our records.
If you withdraw your consent to the use of your personal data for the purposes set forth in our Privacy Policy, we may, as a result, no longer be able to provide you with access to all or part of our websites, applications, and services.
We will retain your personal data for the duration of our business relationship and, after its termination, for as long as necessary for the legitimate conduct of our business or to comply with applicable laws and regulations. In cases where we no longer need your personal data, we will securely destroy it (without sending you any further notice).
VI. Changes to Our Privacy Policy
Our Privacy Policy may change from time to time. However, these changes will not affect your rights under this Privacy Policy. We will systematically update our Privacy Policy on our website. Therefore, when you visit our website, we encourage you to review our Privacy Policy to stay informed of the latest version in effect (the “last updated” notation indicates the date of the most recent update).
VII. Security and Retention of Personal Data
We ensure the security of your data by taking the necessary technical and organizational measures to prevent its unlawful or unauthorized processing, or its accidental loss, destruction, and/or damage. We strive to protect your personal data to the best of our ability. However, we cannot guarantee the security of your data transmitted to our websites, apps, or services, or to other websites, apps, and services via an internet connection or any other connection.
If you believe you have been hacked, you can contact gotrex@gotrex.fr.
VIII. Cookies and Statistics
Cookies are small text files that are transferred from our website, apps, or services and stored on your device. We use cookies to help us provide you with a personalized service. Our cookies may be session cookies (temporary cookies that identify and track users on our websites, apps, or services and are deleted when you close your browser).
We use the following types of cookies:
Strictly necessary cookies
These are cookies that are necessary for the proper functioning of our website. For example, these cookies allow you to access secure areas of our website or remember the contents of your shopping cart.
Performance and statistical cookies
These cookies collect information about how visitors and users interact with our website. All information collected by these cookies is aggregated and, therefore, anonymous. We use these cookies solely to improve the functioning of our website and your user experience.
Cookies used:
- Google Analytics
- Piwik
How do I disable cookies?
You can configure your browser or our websites, apps, or services to limit or completely block cookies, if you wish. However, please note that disabling cookies may affect your ability to use certain parts of our websites, apps, or services.
This website uses the Google reCAPTCHA service. For more information, please review the privacy policy and terms of service for this service.